Job available in these locations:

Montreal, QUEBEC, Canada
Ottawa, ONTARIO, Canada
Toronto, ONTARIO, Canada


At CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!


As part of the SRS Application Support team (Service Reliability System), you will become a subject matter expert responsible for Waybilling primarily with opportunities in other areas such as Service Scheduling and Customs – you will come to learn the ins and outs of the Waybill system and processes, in order to provide our business community with reliable production support.

This role is responsible to produce properly programmed and tested software solutions to meet defined business requirements. This involves producing technical design specifications for solution components when needed, programming, testing, analyzing, maintaining and documenting new and/or existing software applications. This also involves being on a rotation to support the team mailbox and off hour support calls.

You are a committed, curious and assiduous individual, and you want to be working with people who welcome outside-the-box solutions, and who will give you the latitude to dig and explore.


– Analyze system issues or business requirements to design effective solutions
– Coordinate the delivery of a complete solution
– Provide work estimates
– Write new, or modify existing program code based on physical design and/or programming specifications. This includes documenting the program code
– Conduct unit testing and integration testing when required. Develop, document and execute test scripts/data.
– Ensure optimal re-use and leveraging of existing program components versus the need for the development of new and/or customized functions.
– Diagnose and resolve code defects. Determine whether redesign is required for proper resolution.

–          Contribute to, and if required prepare, implementation plan details, including deployment, cutover and fall-back. Execute the implementation plan. This may include making request to update and/or set up of batch job schedules. Ensure that all functions have been promoted successfully to the production environment.

–          Analyze, design and produce application enhancements.

–          Report progress status and issues.

–          Apply, and ensure compliance with, all appropriate CN IT standards (e.g. Code Standards, Security, Architecture, SOX, etc.)

–          Ensure off hours support


– 5+ years experience with programming language Natural or Cobol, preferably on a mainframe platform
– Previous experience in a support role of critical applications
– Bilingualism with high proficiency in English (spoken and written)
– Strong analytical skills
– Understanding of batch processing concepts, knowledge of Job Control Language (JCL) an asset
– Efficient time management skills and multi-tasking capabilities
– Ability to work independently and as a member of a team


– Experience with CN Material and Management solution

About CN

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.

CN requires that all employees be fully vaccinated against COVID-19 and provide proof thereof as a condition of employment. The Company’s vaccination mandate extends to employees of our wholly owned subsidiaries as well as CN’s contractors, consultants, agents and suppliers and anyone who accesses CN properties in Canada.

CN is an employment equity employer and we encourage all qualified candidates to apply. We thank all applicants for their interest, however, only candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email.