The Red Hat OpenShift Online Service Reliability Engineering (SRE) team is looking for a Principal Service Reliability Engineer to join our newly formed team in Boston, MA. In this position, you will play a key role within the team responsible for keeping the OpenShift environment available and secure, while providing guidance and mentoring support to your team. The Boston team will interact with other SRE and product engineering resources around the world to deliver large, containerized cluster environments. You’ll be responsible for provisioning, upgrades, problem detection, and automated recovery scenarios, incident management, and understanding complicated, interconnected data points to resolve faults when issues arise. We’ll need you to be able to work in a complicated and fast-paced environment, while quickly learning new skills and creating ways to consistently meet service level agreements and keep a globally-distributed, cloud-based, containerized service (Enterprise Kubernetes) running for our customers.

Develop automation to auto-correct or completely prevent issues in our online solution
Identify single points of failure and other high-risk architecture issues; propose and implement more resilient resolutions
Participate in release cycles of our offerings, deploying code to integration, staging and production environments, integrating with continuous integration (CI) and continuous delivery (CD) tools, monitoring, and change management
Perform software updates, peer code reviews, testing, and Common Vulnerabilities and Exposures (CVE) analysis; respond to security threats
Interact with automated monitoring and healing infrastructure to ensure healthy environments
Resolve customer issues in cooperation with Red Hat’s global customer support team
Create and maintain standard operating procedures (SOPs) for performing maintenance tasks, applying configuration changes, and remediating problems in our environment
Participate in a regular shift and on-call rotation; this will include a weekend working schedule

10+ years of experience managing Linux servers running Red Hat Enterprise Linux (RHEL), CentOS, or Fedora hosted at a cloud provider such as Amazon Web Services (AWS), Google Compute Engine (GCE), or Microsoft Azure
5+ years of experience with enterprise systems monitoring; knowledge of Zabbix or Nagios is a plus
5+ years of experience with enterprise configuration management software like Ansible by Red Hat, Puppet, or Chef
5+ years of experience programming with at least one object-oriented language; Golang, Java, or Python are preferred
3+ years of experience delivering hosted services
1+ year(s) of experience with Kubernetes
1+ year(s) of experience with docker-based containers
Superior communications skills and experience working directly with and presenting to customers
Demonstrated ability to quickly and accurately troubleshoot systems issues
Solid understanding of standard TCP/IP networking and common protocols like DNS and HTTP


About Red Hat

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.