Manager/Assistant Manager, Service Delivery/Technical Support

Overview

BookMyShow is an entertainment company that sells tickets for concerts, theatre, nightclubs, movies and attractions.

 

The Engineering team at BookMyShow SEA is building next-generation ticketing software that empowers event organisers to sell and manage their ticket sales on a single platform. Our B2B2C software facilitates this for organisers across Singapore, Indonesia, Malaysia and the Middle East.

 

We’re looking for an experienced Service Delivery/Technical Support Manager to join our team.

 

You will help build up the core technical support and service delivery role.

 

What you’ll do:

·         Based in Singapore.

·         Liaise and co-ordinate with our technical support team that is based off-shore.

·         Provide support to our internal teams and external commercial account during or after office hour (where necessary).

·         On ground support will be needed during events or when requested.

·          Provide technical supports and/or any incoming issues via phone, email or through tickets (via JIRA).

·         Take ownership of unresolved issues, escalate and root cause analysis.

·         Perform problem cause analysis and resolve technical problems.

·         Ability to identify common issues patterns and continuously suggest process improvements.

·         Monitor server’s health and web application status.

·         Co-ordinate with internal and Engineering team for issue status and resolving the issues.

·         Co-ordinate with third party vendors.

 

We’re looking for someone who has/ Is:

·         A get-things-done attitude – ability to work on own initiative, adhere to deadlines; Be flexible and adaptable.

·         Strong written and communication skills to articulate and discuss ideas effectively on their merits.

·         Be eager to learn, have strong organisation skills, an eye for details with multi-tasking skills

·         Comfortable with escalation and decision making in the face of ambiguity.

 

This role would be a good fit if you have:

·         At least 3-5 years of experience in tech support management role and/or co-ordination, with software analysis experience

·         Diploma in Information Technology or Bachelor Degree in Information Technology/Engineering, or equivalent practical experience.

·         Experience in using Atlassian products (Jira/Confluence).

·         Basic knowledge of Cloud Services GCP, Kubernetes engine.

·         Worked in a start-up.

Please send your resume to [email protected].