Overview
Job Description:
This position requires a strong ITOM/CMDB development background as they will lead a team of developers (on and offshore) in areas of design, development, documentation, testing, and modification of existing and new ITOM & CMDB capabilities, discovery patterns and sensors, championing standard techniques, procedures, and criteria. They will participate in architecture design, performance monitoring, product evaluation, and buy versus build decisions. They will supervise and communicate the development project status, dependencies, and risks and mitigation strategies to the project team and leadership.
Responsibilities:
Daily interaction with ServiceNow and ITOM configuration management database (CMDB) services in an enterprise product environment.
Helps maintain the governance, polices, and direction of the CMDB.
Assists in leading the CMDB discovery, CI relationship vision and roadmap.
Maintains the integrity of the CMDB and Discovery processes.
Responsible for maintaining Discovery application tool within ServiceNow.
Identify improvements with internal consumers of data whose processes interact with the CMDB.
Participate in weekly Change Management meeting to ensure CMDB data is part of all changes and is driving positive Change Management.
Qualifications:
Bachelor’s degree from an accredited college or university in Computer Science, Engineering or Business Intelligence preferred or equivalent work experience.
5-8 years of experience in Information Technology or equivalent combination of education and work experience.
2+ years overall experience as a ServiceNow ITOM administrator, resolving ITSM tickets, Incident resolution, Request fulfillment and Change management.
Knowledge of ServiceNow Service Mapping.
Knowledge of ServiceNow fundamentals, including ServiceNow Discovery.
Knowledge of Azure Cloud Discovery.
Knowledge of Agile Methodology and software development.
